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Concrete key challenges
Hospitality challenges
80% of disabilities are invisible
80% of people with disabilities have an invisible disability, highlighting the need for unobtrusive, flexible, and inclusive solutions for all visitors, even without visible signs of a disability.
*fonction-publique.gouv, 2023
An ill-adapted
offering
As of 2025, less than 10% of hotels in France are estimated to be truly accessible to all types of disabilities—motor, sensory, or cognitive.
*Handicap.fr, 2025
Moving beyond mere compliance
Simply modifying a room is not enough: a warm welcome, staff training, clear information, consistent signage, and adapted services are essential for true inclusive hospitality. Needs related to cognitive and sensory accessibility (easy-to-read formats, audio guidance, visual contrast, etc.) are still often overlooked.
*Handicap.gouv, 2023
Invisible accessibility
People with disabilities often have to call, search for a long time, or give up entirely due to a lack of clear and reliable information about an establishment's actual accessibility.
Even when accessible facilities are available, they are rarely identified, visible, or easy to book.
Even when accessible facilities are available, they are rarely identified, visible, or easy to book.
Law No. 2005-102 of February 11, 2005
Law No. 2005-102 of February 11, 2005, on equal rights and opportunities, participation, and citizenship for people with disabilities, mandates that public-access buildings (ERP) be accessible to all types of disabilities (motor, sensory, cognitive); establishments must provide a continuous, unbroken path of travel.
Taking action for everyone
Improving the hotel experience for all your guests
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Offering an inclusive guest experience
Enable every person, regardless of their situation, to enjoy a seamless, independent stay. From the welcome and signage to access to information and on-site navigation, we ensure that inclusion is a reality, not just a label.
Building loyalty and differentiating your clientele
By removing the barriers that prevent often-overlooked groups—or those forced to give up due to a lack of accessibility—from visiting, you expand your customer base while affirming a commitment to hospitality for everyone. It is a bold choice that sets you apart in a sector that is still not very inclusive, and it builds genuine loyalty among a clientele that has been sidelined for too long.
Championing inclusion
Inclusion is a driver of innovation for the hotel industry: whether it's mobile guidance apps, smart rooms, or inclusive signage, an accessible hotel becomes a responsible and forward-thinking player.
A concrete solution
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